PACTRISE / POLICIES & RULES
Results and dispute principles
Start with the accepted agreement and the evidence for the disputed result.
Last updated: 2 November 2026
Identify the disagreement
Specify the campaign, agreement version, introduction or result and the condition you believe was not met. An unsupported accusation is not a finding of fault.
Preserve the evidence
Keep the accepted criteria, introduction records and relevant communications together. Do not alter or fabricate evidence. Share only the information needed to review the issue.
Hear both sides
A review should give both sides an opportunity to explain their position and should record the decision and its reasons. A documented account review does not automatically settle a commercial disagreement.
Separate money states
Result approval, company collection, payout and any refund are different operations. Review deadlines, attribution periods and the effect of a dispute on payment must be disclosed and agreed before a campaign starts; no unannounced deadline is imposed by this page.
Current support
A live campaign-dispute workflow is not yet available. Contact [email protected] for service questions. This page does not claim that Pactrise currently holds escrow funds, guarantees recovery or can detect every off-platform sale.